Shipping & returns

Vintage Item Condition

Our collection consists of curated vintage pieces. Due to their age, some items may exhibit signs of wear, such as minor blemishes, scratches, dents, or small historical repairs. Every item is thoroughly cleaned and polished (particularly metal and silver pieces) before listing.

We make every effort to describe and photograph major flaws accurately. We encourage you to review the product descriptions and images carefully before purchasing.

Dispatch & Packaging

Dispatch Time: Orders are typically packed and dispatched within 2–4 working days. Any extended handling times for larger or specialized items will be clearly noted on the product page.

Our Packaging: Each item is hand-packed with exceptional care. To protect fragile and one-of-a-kind objects, we utilize double-boxing and extensive padding where necessary. To reduce environmental waste, we reuse clean, intact packaging materials whenever possible without compromising protection.

Shipping Destinations & Costs

We ship worldwide from the Netherlands.

Available destinations and shipping costs are calculated automatically at checkout based on the size and weight of your order.

If your country is not listed at checkout, please contact us at contact@toandfro.store before placing your order, and we will do our best to accommodate you.

Delivery Estimates & Tracking

Once your order ships, you will receive an email containing a tracking link.

Estimated delivery times
Netherlands: 1–3 working days
European Union: 3–7 working days
Rest of the World: 7–14 working days

Please note: These timeframes are estimates only and cannot be guaranteed. Deliveries may experience delays due to customs clearance, local carrier handling, or holiday volumes.

Customs, Duties, and Taxes

EU Orders: VAT is included in the listed price.

International Orders (Outside the EU): Customs duties, import taxes, or local handling fees may be charged by the destination country. These fees are not included in our item prices or shipping costs and are the sole responsibility of the customer.

If a shipment is refused or returned due to unpaid customs charges, any additional return shipping costs incurred will be deducted from your final refund.

Failed Deliveries

If a shipment is returned to us due to an incorrect address provided at checkout, failed delivery attempts, or failure to collect the package from a local depot, the customer will be responsible for any additional shipping or handling costs required to resend the item. This does not affect your statutory right of withdrawal.

Returns & Exchanges

Under EU consumer law, you are entitled to return your item within 14 days of delivery.

  1. Initiate a Return: Contact us at contact@toandfro.store within 14 days of receiving your order.

  2. Condition: The item must be returned unused, in its original condition and in the packaging it arrived in.

  3. Shipping Costs: Return shipping costs and transit risks are the responsibility of the buyer. We highly recommend using a tracked shipping service.

Damages & Delivery Issues

While we take immense care in securing fragile items, issues can occasionally occur during transit.

  • Please inspect your order immediately upon arrival.

  • If an item arrives damaged or not as described, you must contact us within 48 hours of delivery at contact@toandfro.store.

  • Please include clear photographs of both the damaged item and the external packaging so we can swiftly resolve the issue.

Questions?

If you need extra measurements, want to see more photos, or have questions about international transport before purchasing, feel free to reach out: